We provide top-notch customer service to patients needing medication within the National Capital Region.
Prescription medications may be obtained at our pharmacy at no cost. Beneficiaries may also receive medications using TRICARE Home Delivery or a TRICARE Network Pharmacy.
Allow a 3 duty day turn-around between refill request and pick-up at the Pharmacy.
For refills you may reach the NCR Automated Call-in Refill Line 24/7 at 1-800-377-1723, Option 3, Option 2 or visit the TRICARE Online Patient Portal
The pharmacy has multiple options available to you depending on your preferred method.
Note: Prescriptions are NOT automatically filled after a provider places an order. It is the patient’s responsibility to activate medications for pharmacy to fill.
Prescription activation is available by phone from 7:30 a.m. to 4:30 p.m. at 202-404-7742.
Activate your prescription online through the TRICARE Online Patient Portal.
New prescriptions requested through TRICARE Online before 12:00 PM can be picked up the same day after 2:00 PM. If requested after 12:00 PM, they can be picked up the next duty day after 9:30 AM.
Available 7:30 a.m. – 4:30 p.m. To activate or pick up your prescription, visit the kiosk in the clinic lobby and pull a ticket.
Use your cell phone to text the words “Get in line” to 833-256-3624; enter the patient’s DOD ID# to activate all your new prescriptions. Remember to text DONE when finished. The pharmacy will process all your NEW prescriptions (NO REFILLS) received in the last 14 days. You will receive a text notification when they are ready for pickup.
If you don’t have the DOD ID# for the patient, you may visit MilConnect, log-in, and select “My Profile”-- Update and View My Profile and then locate the patient’s DOD ID#.
Prescriptions from Outside Providers
The pharmacy honors electronic, hand-written, and faxed prescriptions written by civilian physicians. The 316th Medical Squadron pharmacy stocks prescriptions found within our formulary.
Note: Military pharmacies cannot receive electronic prescriptions for controlled substances.
If you, or your provider, have questions about medication availability, please contact the pharmacy.